Terms and Conditions

Acceptance of These Terms

By accessing or using the website, submitting a form, scheduling an appointment, requesting support, placing an order, or otherwise interacting with us, you agree to these Terms to the extent applicable. If you do not agree, do not use the website or submit information through it.

Website Information

Website content is provided for general informational and educational purposes. It does not create a managed-services relationship, professional-services engagement, fiduciary duty, or guarantee of a particular result.

Technology, security, software, licensing, vendor policies, product availability, and recommended practices change over time. You should confirm important information before relying on it for a purchasing, security, compliance, legal, tax, or business decision.

Permitted Use

You may use the website for lawful personal or business purposes. You may not:

• Attempt to gain unauthorized access to the website, accounts, forms, portals, infrastructure, or connected systems.
• Interfere with availability, security, performance, or normal operation.
• Submit malware, deceptive requests, spam, unlawful content, or information you are not authorized to provide.
• Scrape, copy, republish, resell, or exploit website content except as allowed by law or with written permission.
• Impersonate another person or misrepresent authority to act for a business, account holder, or client.

Intellectual Property

The website design, branding, logos, original text, graphics, downloads, and other materials are owned by or licensed to Stilwell Support unless otherwise indicated. Third-party names, trademarks, software, and content remain the property of their respective owners.

You may print or save reasonable portions of public website content for internal, noncommercial reference. No other license is granted.

Third-Party Websites and Services

The website may link to Microsoft Bookings, ConnectWise portals, ScreenConnect, payment services, vendors, manufacturers, social platforms, and other third-party websites. Those services are operated independently and may have separate terms, fees, availability, privacy practices, and security requirements.

We are not responsible for third-party content, outages, acts, omissions, security, products, or services except to the extent expressly stated in a written agreement.

Quotes, Orders, and Acceptance

A website inquiry, consultation, assessment, support request, or submitted form is not an accepted order and does not obligate Stilwell Support to provide goods or services.

Quotes are invitations to request the quoted goods or services and remain subject to availability, final confirmation, applicable taxes, shipping, licensing, vendor changes, and any written expiration date. An order or engagement becomes binding only when accepted by Stilwell Support under the applicable quote, order, agreement, or payment arrangement.

Prices, Payment, and Taxes

Prices, deposits, billing frequency, payment terms, minimum charges, service increments, travel charges, shipping, taxes, and other fees will be stated in the applicable quote, order, rate schedule, invoice, plan, or agreement.

Unless otherwise stated, amounts are in United States dollars. Past-due balances may result in suspended work, service limitations, collection activity, or other remedies permitted by the applicable agreement and law.

Hardware, Software, and Third-Party Products

Hardware, software, subscriptions, licenses, warranties, returns, delivery dates, availability, and support may be governed by manufacturer, distributor, publisher, carrier, or vendor terms.

Special-order, configured, opened, activated, licensed, subscription-based, or customized items may be nonreturnable. Restocking, shipping, cancellation, vendor, and administrative charges may apply. Estimated delivery or completion dates are not guarantees when dependent on third parties or circumstances outside our control.

Client Responsibilities

You are responsible for:

• Providing accurate information, timely decisions, authorized contacts, and appropriate access.
• Confirming you have authority to request work on the devices, systems, accounts, data, property, or services involved.
• Maintaining valid licenses, subscriptions, internet service, vendor accounts, and equipment required for the requested work.
• Following security, testing, and operational instructions provided during the work.
• Maintaining appropriate backups unless a written agreement expressly assigns backup responsibility to Stilwell Support.
• Promptly reporting suspected security incidents, unauthorized access, loss, or material changes affecting the environment.

Remote Support and Authorization

By entering a technician-provided code, running a remote-support application, approving operating-system permissions, or otherwise authorizing a session, you consent to the technician viewing and interacting with the device for the requested support purpose.

You should remain available when requested, close confidential material not needed for the session, and inform the technician of restrictions. You may end the session at any time. Remote support may require temporary software, administrative permissions, screen recording, accessibility, or security approvals.

Backups and Risk of Data Loss

Technology work can involve updates, migrations, configuration changes, troubleshooting, malware removal, storage devices, account changes, or failed components. These activities can carry a risk of downtime, incompatibility, data loss, or unexpected behavior.

Unless a written agreement states otherwise, you are responsible for confirming that important data is backed up before work begins. Tell us before work starts when data is irreplaceable, regulated, unusually sensitive, or subject to special retention requirements.

Scheduling, Cancellation, and Access

Appointment availability is not guaranteed until confirmed. Cancellation, rescheduling, missed-appointment, travel, or minimum-service charges may apply when stated in the booking details, quote, agreement, or rate schedule.

On-site service requires safe, lawful, and reasonable access to the location, equipment, electrical service, network, and authorized personnel.

No Guarantee of Outcome

We use reasonable professional efforts, but technology troubleshooting and cybersecurity work may involve unknown conditions, third-party dependencies, trial and error, product limitations, and risks outside our control.

Unless expressly stated in a written agreement, we do not guarantee uninterrupted operation, complete prevention of security incidents, recovery of all data, compatibility with every system, or achievement of a particular business outcome.

Disclaimer of Warranties

To the maximum extent permitted by law, the website and its informational content are provided “as is” and “as available.” We disclaim implied warranties relating to the website, including warranties of merchantability, fitness for a particular purpose, title, and noninfringement.

Goods and third-party services may be covered only by the applicable manufacturer, publisher, distributor, carrier, or provider warranty.

Limitation of Liability

To the maximum extent permitted by law, Stilwell Support will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from website use, third-party websites, delays, loss of use, lost profits, lost opportunities, or loss or corruption of data.

Any liability relating to paid goods or services remains subject to the limitations, exclusions, remedies, and allocation of risk in the applicable written agreement. Nothing in these Terms excludes liability that cannot legally be excluded.

Privacy

Information submitted through the website is handled as described in our Privacy Policy. Do not submit information you are not authorized to disclose.

Suspension and Termination

We may restrict or terminate website access, decline a request, suspend work, or end a service relationship when reasonably necessary for nonpayment, unlawful conduct, abuse, safety, security, conflicts, lack of cooperation, technical infeasibility, or a breach of applicable terms. Client termination rights are governed by the applicable written agreement.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Venue for a dispute relating solely to these website Terms will lie in a court of competent jurisdiction in Florida, unless the parties’ written agreement provides otherwise.

Severability and Waiver

If a provision of these Terms is found unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.

Changes to These Terms

We may update these Terms as the website, services, vendors, or legal requirements change. The current version will be posted on this page with its effective date. Continued website use after an update constitutes acceptance of the revised website Terms.

Contact

Questions about these Terms may be sent to info@stilwellsupport.com or made by calling 239.376.0075.