Submit a support or hardware request, manage your account through the ConnectWise portal, or start a fast remote support session with a Stilwell Support technician.
Call 239.376.0075 first so a technician can provide your support code and guide the connection.
Use the option that best matches your request. Each service opens in a new browser tab.
Submit a support request, request new equipment, or ask for a hardware installation.
Review invoices, track support tickets, and manage available account information.
Connect your Windows or Mac computer to a technician using the support code provided by Stilwell Support.
Keep your technician on the phone when possible. The prompts and downloaded filename may vary slightly by browser, Windows version, or macOS version.
Call 239.376.0075. Explain what is happening so the technician can guide you and provide a support code.
Go to the Stilwell Support ScreenConnect page.
Enter the code provided by your technician in the designated box. Click Join or Submit to continue.
A small file should begin downloading automatically. If it does not, use the link on the page to start the download manually.
Locate the file, usually in your Downloads folder, and double-click it. If a security prompt appears, choose Run or Yes.
Windows: Select Yes at the User Account Control prompt. Mac: Follow the on-screen instructions to allow screen recording and remote access under Privacy & Security.
Leave the support application open. Stay on the phone with your technician when possible while the connection begins.
When the work is complete, the technician will disconnect. Close the ScreenConnect support application when the session is finished.
The session begins only after you run the support application and grant the required access.
Your technician guides you through the code, download, and permission steps.
Remote access allows a technician to see the problem and work with you in real time.
Use the ConnectWise portal for account and billing activity available to your login.
Log In to the Client PortalEnter your email address and password. Use Reset Password on the login page when you need to establish or recover access.
View available account information, outstanding invoices, and open or closed support tickets.
Open a support ticket, select an available invoice payment option, or update accessible account details.
Contact Stilwell Support when you cannot access a portal, do not see an expected ticket or invoice, or need help beginning a remote session.