Choose the level of coverage that matches the number of supported devices, expected support frequency, response target, and depth of organization or security your household needs.
Plan pricing is provided during your consultation and is not published on this website.
Each plan includes a different device allowance, monthly remote-session allowance, response target, and range of included services.
For a smaller set of everyday devices and common support needs.
For more devices, smart-device help, security guidance, and faster response.
For deeper security, organization, backups, privacy, and multi-device support.
A dash means the feature is not included in that plan.
| Feature | Bronze | Silver | Gold |
|---|---|---|---|
| Device allowance | 2 devices | 4 devices | Up to 10 devices |
| Monthly remote support sessions | 1 | 2 | 4 |
| Target response | 24–48 hours | Same day | Same day / priority |
| Email setup and troubleshooting | Included | Included | Included |
| App installation and updates | Included | Included | Included |
| Phone management | Basic | Included | Included |
| Virus and fraud protection | Included | Included | Included |
| Password guidance | Included | Basic guidance | Full setup |
| Cloud support | Included | Basic setup | Automation and organization |
| Smart-device integration | — | Included | Included |
| Suspicious email checks | — | Included | Included |
| Advanced password system | — | Included | Included |
| Ongoing monitoring | — | Included | Included |
| Digital legacy planning | — | Included | Included |
| Automated backup and recovery planning | — | — | Included |
| Smart-home and network optimization | — | — | Included |
| Annual system health check | — | — | Included |
| Advanced parental controls | — | — | Included |
| VPN and privacy protection | — | — | Included |
| Secure file sharing | — | — | Included |
| AI scam-detection guidance | — | — | Included |
| Business-grade backup strategy | — | — | Included |
| Device performance optimization | — | — | Included |
The number of covered computers, phones, tablets, smart-home products, or other agreed devices assigned to the plan.
A scheduled remote appointment used to solve problems, configure services, or provide individual training without an on-site visit.
The target time to acknowledge a request and begin coordinating help. Urgent handling remains subject to availability and the nature of the issue.
Password-manager setup, credential organization or import, autofill, secure recovery, and use across supported devices.
Setup, organization, syncing, sharing, protection, and automatic photo, document, or device backup using supported cloud services.
Review compatible smart products, routines, apps, Wi-Fi security, router or extender placement, device connections, naming, and guest access.
Updates, encryption, screen locks, security software, account protection, safer browser settings, privacy permissions, and reduced unnecessary data sharing.
Document how trusted people can locate or manage important digital accounts and data if the account holder becomes unable to do so.
During the Residential Technology Call, we will discuss the number of devices, recurring problems, security concerns, preferred response time, smart-home environment, and whether ongoing organization or backup planning is important.
Count the supported devices. Include computers, phones, tablets, and agreed smart-home products.
Consider support frequency. Decide whether one, two, or four remote sessions per month better matches your needs.
Review response expectations. Bronze uses a 24–48-hour target, while Silver and Gold include same-day priority handling.
Choose the depth of care. Gold adds more advanced organization, security, backup, privacy, smart-home, and recovery services.
Plan pricing is reviewed during your consultation so the current offer, household scope, supported devices, and any additional-family-member needs can be confirmed before enrollment.
No. Plan scope is based on the supported devices and agreed services assigned to the plan. The device list should be confirmed when the plan begins and updated when equipment changes.
The published plan benefits focus on remote support sessions. On-site service, when available and appropriate, should be confirmed separately based on location, travel, equipment, and work scope.
Product purchases, third-party subscriptions, internet service, software licenses, equipment, and replacement parts are separate unless expressly included.
No. Ongoing monitoring is a periodic review of agreed device health, security alerts, storage, updates, or backup status. It is not a guarantee that every event will be detected.
Yes. A household can review its device count, support usage, response needs, and desired service depth when deciding whether another plan is a better fit.
Schedule a Residential Technology Call to review your devices, support frequency, response needs, and the services that matter most to your household.