Privacy Policy

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: name, email address, phone number, company, city, state, and other information you submit.
• Inquiry and service information: the type of assistance requested, device or account details, support preferences, employee count, messages, screenshots, attachments, and related communications.
• Client account information: information associated with support tickets, invoices, equipment requests, projects, managed-service relationships, and client portals.
• Website and technical information: IP address, browser type, device information, operating system, referring pages, pages visited, dates and times, and security or diagnostic logs.
• Comment information: information entered in a comment form, IP address, browser user-agent string, and information used for spam detection.
• Scheduling information: appointment details submitted through Microsoft Bookings or another scheduling service.

How We Use Information

We may use information to:

• Respond to inquiries and schedule consultations or assessments.
• Provide, administer, secure, document, and improve services.
• Create and manage support tickets, client accounts, invoices, quotes, orders, and hardware requests.
• Communicate about appointments, projects, support activity, billing, security, and service changes.
• Diagnose problems, prevent abuse, detect fraud or spam, and protect the website and connected systems.
• Comply with legal obligations, enforce agreements, and establish or defend legal claims.
• Evaluate website performance and improve content, navigation, and user experience.

Cookies and Similar Technologies

The website and services used with it may use cookies, local storage, log files, or similar technologies. These technologies may support website operation, security, login sessions, preferences, comments, embedded services, and performance measurement.

WordPress may set cookies for logged-in users, site administrators, commenters, and visitors using certain features. You can control cookies through your browser, although blocking necessary cookies may affect website functionality.

Comments, Media, and Public Content

If comments are enabled and you leave a comment, the information submitted may be retained with the comment and displayed publicly after approval. A hashed version of an email address may be provided to the Gravatar service when that feature is active.

Do not upload images containing location information or other metadata you do not want others to access. Visitors may be able to download and extract metadata from publicly available images.

Service Providers and Third Parties

We may disclose information to vendors and service providers when reasonably necessary to operate the website, communicate with you, provide support, process requests, protect systems, or administer the business. Depending on the service used, these providers may include:

• Website hosting, WordPress, security, backup, spam-detection, and content-delivery providers.
• Microsoft for Microsoft 365 and Microsoft Bookings.
• SMTP2GO for website email delivery.
• ConnectWise for client portals, support, account management, and remote-support services.
• SmileBack / ConnectWise Customer Feedback for customer-satisfaction information displayed through the website widget.
• Payment, accounting, equipment-distribution, shipping, communications, and professional-service providers used in connection with a request or client relationship.

Third-party websites and services are governed by their own terms and privacy practices. We may also disclose information when required by law, to protect rights or safety, in connection with a business transfer, or with your direction or consent.

Sale of Personal Information

Stilwell Support does not sell personal information for money. We do not use information submitted through the website contact form to provide unrelated third parties with lists for their own marketing.

Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business and security records, comply with legal, accounting, tax, warranty, and contractual obligations, and resolve disputes.

Retention periods vary by record type. Comments and their metadata may be retained indefinitely. Client and transaction records may be kept for the duration of the relationship and an appropriate period afterward.

Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information. No website, email, internet transmission, remote-support system, or storage method can be guaranteed completely secure.

Do not submit passwords, payment-card data, Social Security numbers, private keys, recovery codes, or other highly sensitive information through the general contact form or ordinary email. Use the secure method provided by a technician when sensitive information is required.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information associated with you. We may need to verify your identity and may retain information when required or permitted for security, legal, contractual, accounting, or operational reasons.

You may unsubscribe from optional marketing emails using the instructions in the message or by contacting us. Service, security, billing, and transactional communications may continue when necessary.

SMS and Text Messaging

If you voluntarily opt in to text messaging, message frequency may vary and message and data rates may apply. Text STOP to unsubscribe and HELP for assistance, or call 239.376.0075. Consent to receive marketing messages is not a condition of purchasing goods or services.

Children’s Privacy

This website and our business services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. A parent or guardian who believes a child provided information should contact us.

External Links and Embedded Content

Articles and pages may link to or embed content from other websites. Embedded content may behave as though you visited the third-party website directly and may use cookies or collect information under that provider’s policies. We are not responsible for the privacy or security practices of third parties.

Changes to This Policy

We may update this Privacy Policy to reflect changes in technology, services, vendors, business practices, or legal requirements. The current version will be posted on this page with its effective date.

Contact

Questions or privacy requests may be sent to info@stilwellsupport.com or made by calling 239.376.0075.