Client Fast Support Links
We are here to give you Freedom, Peace of Mind, & Value
Fast Support
Need help now? We’re here to make it quick and simple.
Follow these easy steps to get connected to our support team:
- Call Us First, give us a call at 239-376-0075. Let us know what’s going on, and we’ll guide you from there.
- Go to the Support Website
- In the address bar, type the URL provided by your IT support team Remote Support and press Enter.
- This will take you to the ConnectWise ScreenConnect support page.(It’s safe and secure—we promise!)
- Enter the Support Code
- If your technician has provided you with a support code, enter it in the designated box on the webpage.
- Click “Join” or “Submit” to proceed.
- Download the Support Application
- After entering the support code, a small file will begin downloading automatically.
- If the download doesn’t start, click the provided link to manually start it.
- Run the Downloaded File
- Locate the downloaded file (usually in your Downloads folder).
- Double-click the file to run it.
- If prompted by a security warning, click “Run” or “Yes” to allow the program to make changes.
- Grant Permissions (if required)
- On Windows: You may see a User Account Control (UAC) prompt. Click “Yes” to allow remote support.
- On Mac: You may need to allow screen recording and remote access in System Preferences > Security & Privacy. Follow any on-screen instructions.
- Wait for the Technician to Connect
- Once the support application is running, your technician will be able to connect to your computer.
- Stay on the line with your technician if you are on a phone call.
- End the Support Session
- When the issue is resolved, the technician will disconnect.
- You can close the ScreenConnect application when done.
Why Use Fast Support?
- Secure: Your privacy and safety are our priority.
- Easy: No need for technical skills—just a few clicks.
- Quick: Get real-time help from a live expert.
Client Support & Billing Portal
Your one-stop hub for managing your account, support requests, and billing.
With our portal, you can:
- View and pay invoices securely online.
- Submit and track support tickets for faster resolutions.
- Update your account details to keep everything up to date.
How to Access the Portal
Follow these simple steps to get started:
- Log In
- Click the button below to access the portal: Log In to Portal
- Enter your email address and password. (Forgot your password? Click “Reset Password” on the login page to set up a new one.)
- Explore Your Dashboard
- Once logged in, your dashboard gives you a clear overview of your account, including:
- Outstanding invoices
- Open and closed support tickets
- Account settings
- Once logged in, your dashboard gives you a clear overview of your account, including:
- Take Action
- Need help? Open a new support ticket right from the dashboard.
- Have a bill to pay? Click Pay Now next to your invoice to complete payment in minutes.
- Want to update your profile? Navigate to the settings tab to make changes.
Need Help Logging In?
If you’re having trouble accessing the portal, don’t worry—we’re here to help.
•Call us at 239-376-0075
•Email us at support@stilwellsupport.com
We’ll get you connected in no time!